Terms & Conditions

Shipping Policy

Orders are processed and packaged within 2-5 business days from the order date, excluding weekends and holidays.

Refund Policy

You may request a full refund within 14 days (2 weeks) after the delivery date. Please note that partial refunds may be granted in the following situations:

- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.

Once we receive and inspect your return, we will notify you via email that we have received your item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

To be eligible for a return, please contact us at contact@ahlandesign.com. Your item must be in the same condition that you received it. Please include the tracking number for your return. Note that we do not accept the following items in the return package:

- Gift cards
- Downloadable software products
- Some health and personal care items

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account and contact your credit card company, followed by your bank. If you have done all of this and still haven’t received your refund, please contact us at contact@ahlandesign.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded or exchanged. We only replace items if they are defective, damaged, or if there is a size change. If you need to exchange an item for the same product, please email us at contact@ahlandesign.com and send your item back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

Return Instructions

To return your product, please mail it to:

6465 Windham Ave
Alexandria, VA 22315

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

Any Questions or feedback?

For questions or feedback related to refunds and returns, please contact us at contact@ahlandesign.com.